Pre-Sales FAQ

General Questions Home Simulator Professional Simulator Driving Education CDs Refunds

General Questions

Q: Does your software run on all Windows Operating Systems?
A: Yes, all programs we sell are compatible with Windows 10,8, 7,  (32 & 64 bit) and all its predecessors.

Q: Can I run SimuRide on a Mac computer?
A: Yes. Mac users can run SimuRide by using a Windows emulator. A Windows emulator is an installed software program that allows computers using the Mac Operating System to run Windows-based programs.

Q: Can I run SimuRide programs without the Internet?
A: Yes, all programs run without the Internet connection.

Q: Where do I find my computer’s hardware information (RAM, Processor, Graphics Card) to make sure they meet with the program’s minimum requirements?
A: Your Operating System, RAM, and Processor can be found when you right-click ‘My Computer’ and select ‘Properties’. Your Graphics Card can be found by going to your Start Menu and clicking ‘Control Panel’ > ‘Hardware and Sound’ > and then ‘Device Manager’. In Device Manager, expand the list item ‘Display Adapters’ and take note of the model. Find the minimum requirements for your preferred software version at the bottom of each product page.

Q: How do I know if my Graphics Card is good enough?
A: Generally speaking, a computer with more than a basic word-processing graphics card should suffice. Different manufacturers label their models on different scales, but you can compare your models online. You can compare graphics cards here by searching the list for your model and clicking on it. Find the minimum requirements for your preferred software version at the bottom of each product page. Other online resources or local computer experts may be able to help you as well.

Q: I have a steering wheel already. Will it work with SimuRide?
A: SimuRide PRO and SimuRide Trial require the Logitech G29 steering Set. Any other set (with a USB connector) should work with the KeyDef driver, but it may result in only automatic transmission working and the force feedback disabled. SimuRide Home and Commercial Editions work with any PC steering set. Check to see if your wheel set is compatible with PC.

Q: Can I install and use the SimuRide simultaniously on 2 computers?
A: Yes, but to be able to do this, you would need to purchase 2 copies of the software.

Q: Can I install the SimuRide on the server and run it on the computer station that is in the network?
A: No, the software has to be installed directly on the computer that will be used for the simulation.

Q: How can I pay for the item I want? Can I order over the phone?
A: To make a purchase, browse the online shop for your items. Be sure to click the Canadian residents’ link if you live in Canada for the right currency. Make a purchase by adding your items to your online cart and proceeding to the secure PayPal checkout. You will not need a PayPal account, you can use your credit card. You may also pay be check, sent with an order form. Currently, all orders are processed online, by mail or phone.

Q: What do I need if I want a 3-Monitor simulator?
A:
You will need 3 computer monitors and an external graphics component that splits the image across three screens. We offer the TripleHead2Go. Your computer and monitors should have VGA (a.k.a. Analog) out/input. If your computer & monitors use DVI cables, you will need to request the TripleHead2Go Digital Edition. TripleHead2Go Analog Edition is the standard.

SimuRide Home Edition (Pre-Purchase)

Q: How many hours should I practice on the SimuRide before I sit behind a real car’s steering wheel?
A: Most people need about 7 to 10 hours of simulator practice, but some will require more or less time before being ready for the road. Practicing on the SimuRide in between car drives is a significant way to build your skills and gain more practice without using fuel.

Q: Is there any highway/freeway driving offered?
A: Yes, you can practice driving on a highway/freeway.

Q: How many different scenarios are included?
A: You will get many scenarios, including: driving inside and outside a city with intersections controlled by traffic lights and Stop/Yield signs, driving on freeways, valleys and in tunnels, heavy fog and icy roads, road construction and unexpected falling boulders in mountains, parking in a shopping center and sharing the road with other vehicles.

Q: How many different vehicle options are offered?
A: You have the option of driving a passenger vehicle, or for licensed drivers there is a pickup truck with a boat trailer to practice turning and backing up maneuvers. Both vehicles are equipped with an automatic transmission.

Q: Does the SimuRide HE simulate the unpredictable behaviors of other drivers?
A: The SimuRide HE features a winding road with falling boulders that roll across the road quickly and at random. While other vehicles in the program follow the rules of the road, these boulders teach users to react to unexpected interferences; they will slow down, stop, accelerate or change lanes to avoid accidents.

Q: What steering wheel can be used with the SimuRide HE?
A: The SimuRide HE works with any steering wheel type (with 2 or 3 pedals) that works with the Windows 10, 8, 7, XP and Vista. Some old types of steering wheels with the game port connector are not compatible with the recent Windows OSs; therefore, please check first if your computer recognizes the steering wheel.

Q: I have a Logitech G25 steering wheel; will it work with the SimuRide HE?
A: Yes, any type of Plug-and-Play steering wheel with a USB connector should work.

Q: Do I need a special computer to run SimuRide HE?
A: No, any laptop or desktop computer that satisfies the minimum hardware requirements (see specifications) will run SimuRide HE.

Q: What happens if I have an accident?
A: A message will be displayed, the accident will be recorded in the Report as a mistake and you will be able to start practicing again from the same spot or from any other place offered.

Q: How many hours of simulator driving is equivalent to one hour of real car driving?
A: There is no such comparison; you will always need to practice in-car driving with an experienced driver. However, if you have practiced for seven hours on the SimuRide and you can drive without any error message, you have saved a lot of stress and at least the first five hours driving in the real car.

Q: Can I use the SimuRide Home Edition in my Driving School?
A: No, the SimuRide Home Edition is designed to be used by individuals at home only.
The Professional and Commercial SimuRide editions are available to purchase.

SimuRide Professional Edition – PRO (Pre-Purchase)

Q: What is the difference between the SimuRide Home and Professional Edition?
A: The SimuRide HE is only for small vehicles with the automatic transmission; it is made for a home use, for one monitor only and works with any plug & play PC steering wheel. The SimuRide Professional is for Trucks, Bus and small passenger vehicles with automatic and manual transmissions. Moreover, the user driving a semi-truck with the manual transmission has an option to select an unsynchronized manual transmission that requires a double clutching and has to be used with a half clutch. SimuRide Professional can be used with one or three monitors and is made for driving schools and truck driving schools. The user can select different terrains/scenarios/conditions and focus on them. SimuRide Professional is a complex simulator software offering many options.

Q: If I purchase the SINGLE monitor Simuride system now, can I upgrade it to the 3-monitor system later for an additional $200?
A: Yes, but you would have to send us your license key so that we may reprogram it for 3 monitors.

Q: If I decide to purchase the 3-monitor set-up NOW, could you reduce the price?
A: The Simuride price is not negotiable except multiple units (5 and more).

Q: Does the Simuride software work on XBox, Nintendo, or Playstation?
A: No, these consoles have different type of processors. To run Simuride, Windows with DirectX (minimum 9.00 version) is required. We will soon offer a version of Simuride that works with lower-end graphics cards, so please check back with us later.

Q: Can the final report be printed?
A: Yes, you can print the final report (its most important information & messages). Having versions 2009 and up – Go to Settings/View Report and follow the instruction at the bottom of the page; for 2008 version please use a Print Screen option to print page by page.

Q: What happens when you miss shift or do not Double Clutch correctly?
A: The user will get a message and information will be recorded in the Report as a mistake. Mistakes like forgetting to press clutch twice, not accelerating during downshifting, pressing clutch pedal less than 20% or pressing clutch to the floor (except the first or reverse gear) are considered as the mistake.

Q: Does the stick shift have a high/low range selector like a real semi truck has if it has a 10 speed transmission?
A: To keep our simulator affordable we use the popular and readily available Logitech G-29 steering wheel with the gear shifter that has 6 gears. The idea is to put the student driver on the simulator for his/her first 5 to 10 hours, instead of in a real vehicle, to teach basic manual transmission operation using 3 pedals and H gear shifter. For semi trucks there is an additional function that requires the student to use the double clutching technique, acceleration during downshifting and ‘half clutch,’ except in first gear and reverse. Using the simulator students can also learn and practice driving a long semi truck in city traffic, taking wide turns and backing up to a dock. The software can be used with 10 or more gears vehicle; however, the customized gear shifter is required (we don’t provide it).

Q: How many different scenarios are included?
A: You will get 15 different scenarios that can combine with time-of-day and weather conditions to create even more options; moreover, you can combine each of these options with 25 different vehicle types and settings.

Q: Would future upgrades be included in initial purchase price?
A: All future Simuride software updates and small upgrades will be included in the initial purchase price. However, the complex upgrades offering more features will be offered for small fee.

Q: Is any training available via telephone?
A: Yes. If you require additional help, we would be glad to help you.

Q: Do you recommend any particular seat?
A: The seat model depends on your classroom design, the type of school (truck/bus school or small passenger vehicles school) and your budget.

Q: What is your Return Policy & Warranty?
A: To avoid unnecessary returns we introduced the SIMURIDE PE Trial-Edition. In the case of malfunctioning software, we offer technical support and replacement, if necessary. For hardware malfunction please contact the manufacturer.

Q: Is Spanish an option for the report results?
A: The SimuRide Professional is presently offered in English, Spanish, French, Portuguese and Turkish.

Q: I’ve recently passed my driving test and looking to learn on a manual.  However, not many driving instructors in my area offer lessons on a manual transmission car.
I found a video of your product through youtube.  After browsing through your site, I noticed that lessons for a manual transmission are only available through the pro edition. Will you ever release a home edition with a manual transmission feature?
A: We are not planning to release a Home Edition with the manual transmission option, but instead, we offer a SimuRide Professional Edition – Trial Version for individuals who want to learn and practice driving on manual transmissions.

Q: What do you mean when you say that the TRIAL version allows for ’50 trials’? Does this mean 50 times switching the program on? Or does it mean 50 times choosing a vehicle?
A: 50 trials means 50 rides; selecting a different vehicle or a different terrain is considered as a new ride/trial. You can drive one vehicle on the same terrain for approximately 45 minutes. Then, you can select another vehicle and/or terrain to drive for another 45 minutes. This way you would have completed 2 trials, and have 48 left. As soon as you quit the practice, it is considered 1 trial. The trial edition is ideal for customers who want to test our simulator before they spend $$$ for the full professional version, or for private users who will likely only need 50 trials.

Road Rules and CDL Manual (Pre-Purchase)

Q: Does your CD-ROM include tests similar to those offered in Exam Centers?
A: Yes, besides the study option it includes Interactive Tests, comparable to official ones where questions are randomly selected from a database that contains hundreds of questions.

Q: Does the Road Rules – US & Canada Driving Test replace a driver’s manual?
A: While a paper manual is not included with the Road Rules – US & Canada Driving Test, information that is typically covered in a driver’s education manual is covered in the CD. You might also want to check with your state’s or province’s authority for any state/province-specific driving rules.

Q: Are the contents of 2003 version still valid in year 2009?
A: 2003 version was only available on-line and the password to update it was emailed. All CD-ROMs from the end of 2004 contain the UPDATE option; however, it updates only the links to the websites of all 50 States and 13 Provinces/Territories’ official Departments and Ministries of Transportation, Maps, Weather, and Road Conditions. We systematically update our web sites and links, which will lead you to recent changes in road regulations in your State/Province. Even though most of the Road Rules are valid, we strongly suggest that you use the latest edition of our software.

Q: Does your application terminate after certain number of trials or after specific period of time?
A: No, it doesn’t terminate at all.

Q: Does your ROAD RULES program prepare me fully for a driving exam?
A: Yes, but indirectly; it includes information very helpful to pass a Road Exam.

Q: What are your shipping/handling costs for one CD-ROM?
A: Shipping for Road Rules and CDL Manual is free within the continental US and Canada.  Other software has different shipping costs, which can be found listed with each item in our online store.

Q: Do I have to purchase one ‘US & Canada Driving Test’ CD-ROM for California and another CD-ROM for Ontario?
A: No, one CD-ROM contains rules from all States and Provinces; they are listed on the initial page and your task is to select one State or Province you are interested in.

Q: Making an order, do I have to specify Spanish Language, if I like to practice ‘US & CANADA DRIVING TEST’ in Spanish?
A: No, each ‘Road Rules – US & CANADA DRIVING TEST’ CD-ROM is offered in 10 languages (English , French , Spanish , Polish, Russian , Arabic, Chinese ( 2 versions) , Japanese and German) .

Q: Is your CDL Manual software valid for Nevada State?
A: Yes, the road and safety rules are almost identical in all States and Provinces. Truck/Bus drivers relocate across the whole of the North American Continent; therefore the rules must be similar. Air Brakes functionality, Hazardous Material handling, or Pre Trip Inspection cannot be different. This Software is good for all States & Provinces.

Q: Does the Commercial Driver’s License Manual CD-ROM contain Air Brake and Pre Trip Inspection?
A: Yes, besides the general part, the CD-ROM includes all endorsements such as: Air Brakes, Passenger/Buses, Combination Vehicle, Doubles, Triples, Hazardous Material, Tank Vehicle, and Pre Trip Vehicle Inspection. In spite of the fact that different States and Provinces name Driver’s License categories differently (word, letters, or numbers), the main idea of the groupings is the same.

Q: Do I have to go to Truck Driving School to be able to pass written exam?
A: No, in most cases knowing our CD-ROM is enough to successfully pass a test. Nevertheless we strongly recommend that you take classes with an instructor, who will not only teach you the rules but also gives you a lot of additional information which will be helpful for you on the road. Our software alone doesn’t make you an excellent trucker, it teaches you necessary rules and skills to pass required exams to obtain a Commercial Driver’s License.
Q: Is this Driver’s Educational product an interactive CD ROM?
A: Yes, instead of reading a paragraphs, students simply read the material in a question and answer format . This way the user gets specific information related to subject matter tested on actual exams. This software works more like a Computer Based Test (CBT) and also is easy to navigate.

Q: How would I know which mistakes I made on my test, your software just gives the final result?
A: The software has been designed in two modes: STUDY and TEST. The test is designed exclusively for testing yourself on the knowledge of road rules. It is during the study mode that you could actually check which questions you made mistakes on. Hint for CDL users: There is a counter on the bottom left on the screen during the exam mode that increases should your answer be correct, or else it stays the same. Do not confuse this with the question counter at the upper right corner.

Q: Does the ROAD RULES CD have audio? Does it read the questions to the student as I have a non English-speaking friend who is taking the test?
A: There is some audio implemented in the present edition of this program, but it does not support the full audio elements. 2007 version was designed keeping people with reading limitations or affected with light Dyslexia under consideration offering simple questions & answers in the form and short sentences. The next version of this interactive CD to be launched in 2008 would include the audio feature where the questions & answers would be read for the user.

Q: I have been driving for a long time. Why should I study “Road Rules – US & Canada Driving Test” now?
A: This software works more like a Driver Improvement Program, renewing your driving skills for today’s traffic. Even if you haven’t been involved in a collision in over 40 years, it may be time to review your driving skills. With aging changes occur in your memory and most of the traffic laws may be modified. You can learn to adjust your skills to compensate for those changes.

Returns

Q: What is the return policy for SimuRide?
A: We accept only returns of software products that have not been opened and with seals that are intact; however, return shipping costs and a restocking fee will be charged. Therefore, please watch the SimuRide video presentation and read the description of the product carefully to ensure you have ordered the right product.
All our products are extensively tested before we ship them to the user. We offer the first level technical support by email only; if further assistance is necessary, please provide your phone number and we will call you. Returns accepted in 14 days from the moment the item was received. We don’t accept any returns for customized products.